Shipping policy

Shipping & Delivery Policy

Last updated: 23 July 2025

Thank you for shopping with thequenzy.com (“we”, “us”, “our”). This Shipping & Delivery Policy outlines how we handle shipping for domestic and international orders. By placing an order with us, you agree to this policy.

1. Shipping Methods & Carriers 

Domestic orders are shipped via trusted courier services. Delivery timelines depend on the service and location. 

2. Order Processing Times

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • Processing may take longer during peak seasons or due to high demand.

  • You'll receive a shipping confirmation email with tracking details once your order is dispatched.

3. Delivery Address & Tracking

  • Delivery will be made to the address you provide at checkout. Please double-check the accuracy.

  • Tracking information is emailed and/or texted at the time of shipment dispatch

  • We are not responsible for delivery delays or wrong deliveries due to incorrect or incomplete addresses provided by you.

4. Delivery Times & Delays

  • Estimated delivery times may vary due to:

    • Courier/postal service performance

    • Weather disruptions and public holidays

  • If your order is significantly delayed, please contact us at info@thequenzy.com and we'll investigate with the carrier.

5. Shipping Costs & Duties

  • Shipping charges are calculated at checkout based on your order size, weight, and destination

6. Damaged or Lost Shipments

  • If your package arrives damaged, or is lost in transit, contact our support team within 7 days of delivery/shipment date. Include your order number, tracking details, and photos of the damage.

  • We’ll work with the carrier to resolve the issue promptly.

7. Undeliverable Packages

  • Packages returned to us due to incorrect addresses, refusal of delivery, or inability to deliver will incur additional shipping charges for re-shipment.

8. Changes to Orders

  • Need to update your shipping address or cancel your order? Contact us within 1 hour of placing your order.

  • After your order is processed or shipped, changes or cancellations may not be possible.

9. Contact Us

For any questions or concerns about your shipment, please reach out:

10. Policy Updates

We may update this policy occasionally. Any changes will be posted here with a revised “Last updated” date. Continued use of thequenzy.com means you accept these updates.